Students learn the basic formats and components of a business letter, including appropriate organization, proper grammar and punctuation, effective structure and sentence mechanics. These skills are taught at various levels of expertise to accomodate student's needs. Topics of discussion range from targeting an audience and tailoring documents, to drafting and revising, and establishing tact and tone. Students also discover how to accentuate positive content, craft an opening statement, request actions and use proper email etiquette. An in-depth study of proofreading, spelling, capitalization, punctuation, transposition errors, catching typos and ensuring accuracy is required.